Shipping policy

At True Shiny Jewells, we aim to deliver your favourite jewellery as quickly and safely as possible. Please review our shipping policy to understand how we process and deliver your orders.

1. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.Orders placed on weekends or public holidays will be processed on the next working day.

2. Shipping Time & Delivery

Standard Delivery: 3–7 business days (India)

Express Delivery: Available in select areas (Extra charges may apply)

Note: Delivery timelines may vary depending on your location and courier service availability.

3. Shipping Charges

Free Shipping on all prepaid orders across India.

A small fee may apply for Cash on Delivery (COD) orders, depending on location.

4. Tracking Your Order

Once your order is shipped, you will receive a tracking number via email or SMS.

You can use this tracking number to monitor your shipment's status on the courier's website.

5. Delays & Exceptions

We are not responsible for delays caused by natural disasters, strikes, courier issues, or incorrect shipping information provided by the customer.

If your order is significantly delayed, please contact us, and we will assist you promptly.

6. International Shipping

Currently, we do not offer international shipping. We only ship within India.

7. Address & Contact Details

Please ensure your shipping address and contact number are accurate when placing an order. We are not responsible for undelivered packages due to incorrect information.

8. Contact Us

For any shipping-related questions, feel free to reach out:

Email: service@trueshinyjewells.com